Frequently Asked Questions

Getting Started

How do I connect my electronic drum kit?

Playdrumsonline uses the WEB MIDI API to connect any digital musical instrument. At the moment only Google Chrome and Microsoft Edge browsers support the WEB MIDI API. You can find your connected drum kit within the settings menu.

Note: Make sure your MIDI device is not in use by any other application running on your computer.

What browser do you recommend?

We recommend Google Chrome or Microsoft Edge for the best experience and WEB MIDI support.

Features

What is the drum game about?

Are you a professional drummer and can read sheet music? Or would you like to learn sheet music? Now you can select a song and drum along with the notes. The notes will light up when they are played. This way you can easily learn and recognize the notes.

Premium benefits:

  • Select fullscreen mode
  • Choose any available song
  • Print the drum sheets to bring to your band or class
What is the drum sheet section about?

Are you a professional drummer and can read sheet music? Or would you like to learn sheet music? Now you can select a song and drum along with the notes. The notes will light up when they are played. This way you can easily learn and recognize the notes.

Premium benefits:

  • Select fullscreen mode
  • Choose any available song
  • Print the drum sheets to bring to your band or class
What can you do with "Record your own songs"?

Playdrumsonline is a platform where you can play our songs but also create your own! Choose any song from YouTube and use our sheet creator to easily create your own sheet music. You can add your own songs and challenge other Playdrumsonline members to drum along with your song.

Premium members can also print the drum sheets to bring to your band or class.

Subscription & Billing

How can I get a premium account?

To get access to all features of Playdrumsonline (including printing sheet music, access to all songs and full screen mode) please register here.

How does the billing work?

We use a third-party application (STRIPE) for the subscriptions. You will get billed once a month or year depending on your subscription.

What are the payment terms?

Your account will be available after registration and payment. If somehow your payment is not received, we will revert your account settings back to the basic (free) account.

Can I cancel my subscription?

Premium Yearly

If you have chosen a Premium Yearly account, you can cancel your subscription any time. Within the first 14 days after purchase, you can request a full refund by email. We trust our service is good so we are happy to offer this trial period. After this trial period, you can cancel your account every new year by sending an email at least one month prior to the end date of your account.

Premium Monthly

If you have chosen a Premium Monthly account, you can cancel your subscription any time. Within the first 14 days after purchase, you can request a full refund by email. We trust our service is good so we are happy to offer this trial period. After the trial period, you can cancel every month, with one month notice.

How do I cancel my subscription?

Login to your account, and go to accouunt > subscription. There you'll be able to cancel your account.

Account Management

I forgot my password

It happens to all of us. Please go to the login screen and select: "Forgot password". You will then receive an email with a link so that you can change your password.

How can I change my username or email address?

This might sometimes be necessary, for example if you want to keep your stats but are tired of that old weird username. Feel free to change it any time at your user settings (My Profile).

How do I delete my account?

To completely delete your account, send an email to info@playdrumsonline.com with the request to remove your account.

Support

Where can I go if I have any questions or suggestions?

We are always looking for ways to improve our services and are looking forward to your feedback. We will do our utmost to give you an amazing experience at Playdrumsonline, but realize that we always can improve.

Please feel free to send an email to info@playdrumsonline.com and we will try to reply to you ASAP. You can also reach us via our contact form.

We are open for partnerships, so feel free to contact us. Please note that you cannot reserve the rights to any suggestions or ideas that you have sent us or shared with us.

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